Community Operations Manager
Onsite
Hong Kong
Culture
Responsibilities:
Develop and implement community engagement strategies to drive user activation, retention, and growth.
Manage day-to-day community operations, including content moderation, user support, and feedback collection.
Define and enforce community guidelines to ensure a safe and welcoming environment.
Organize and host online events, contests, and activities to foster community spirit.
Analyze community feedback and user data to provide insights to the product and marketing teams.
Serve as the primary point of contact for our most active users and brand ambassadors.
Create and manage a scalable system for handling user inquiries and issues.
Qualifications:
3+ years of experience in community management, operations, or a related role for an online or tech product.
A deep understanding of what makes online communities thrive.
Excellent communication, interpersonal, and conflict-resolution skills.
Experience using data to inform community strategy and decisions.
Proactive, self-motivated, and highly organized.
A genuine passion for music is essential for this role. Experience as a musician or deep involvement in a musical community is a huge advantage.
Experience with community management tools (e.g., Discord, Discourse, Zendesk) is a plus.